Support and repairs

RONDO will provide quick and uncomplicated support to help solve your problems. The fastest way to get in touch is over the phone – available 24 hours a day in some regions. We can even use augmented reality to provide remote support for your installation.

RONDO Support & Reparaturen

RONDO Service & Support

RONDO keeps your production system up and running by carrying out regular inspections and where necessary completing repairs and fittng i replacement service kits. The hotline is the fastest way to get help outside of working hours.  

Find out more about our service contracts.

Your local RONDO service partner USA

John Latshaw

Service Manager

+1 800 252 6552 (Hotline)
john.latshaw@rondo-online.com

Service Hotline opening hours

Monday to Thursday: 8.00 a.m. to 12.00 p.m. and 1.00 p.m. to 5.00 p.m.
Friday: 8.00 a.m. to 12.00 p.m. and 1.00 p.m. to 4.00 p.m.
Saturday/Sunday: Voicemail messages will be listened to every 2 to 3 hours.

This is how we will help you

RONDO Hilfe am Telefon

Initial help over the phone

In the event of an urgent problem with your RONDO installation, the fastest way to get in touch with us is over the phone. In the event of less critical queries, please complete the form including the serial number of the machine. We will get in touch with you as quickly as possible.

RONDO erweiterte Realität Brille

Augmented reality

RONDO Bedienung

On site

Inspections, regular servicing or more complex repairs are completed by our RONDO service technicians personally at your site. By the way, around 90% of problems are can be solved during a single site visit.

Your request for support or a repair


 
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